FAQ

What forms of payment do you accept?

All payments are processed through Paypal. You do not need a paypal account to make a payment using a credit or debit card. 

 

What are your terms & conditions?

The Swegway Board, battery and control panel are under warranty for 12 months, therefore any issues you can contact us. Unfortunately, we can only accept returns if the product is unused and comes in the original packaging. If the item is faulty we can issue a refund within 7 working days as long as the item is unused and in the original packaging.

 

When will I receive my order?

We will ship out your order within 48hrs of you placing a order.

 

Can I track my Order?

When you order your Swegway Board you will be provided with a tracking number which will give you a guide on when to expect your Swegway.

 

How hard is it to use?

Practice makes perfect so we’d always suggest that you practice somewhere safe where you can hold onto a friend or a wall to give you a little balance. Always start slow and don’t try to race before you can glide. We don’t suggest that you use on roads or side walks,  and it’s best to avoid public property. Simply point your toes to go forward and put the weight on your heels to go backwards. Once you've got your balance it will become second nature.